Are you getting the most value out of your IT?
Do you believe that your organisation is realising all the value it expects from IT? If you don’t then you are not alone. This frustration is so common that there’s even a book and a website devoted to it – 8 things we hate about IT. Helping organisations to fix this is what we do at FurleyDigital.
In our experience there are three main causes for these frustrations:
- Underdeveloped Service Delivery Capability
- Unclear direction and priorities
- Inadequate engagement
Let’s examine these issues and see how FurleyDigital can help overcome each of them.
1. Underdeveloped Service Delivery Capability
Service delivery problems are the most obvious cause of frustration. Sometimes IT just isn’t capable of delivering an acceptable level of service. Perhaps the help desk is unhelpful, or it takes too long for a new starter to get a phone or PC. Or possibly perceptions of IT suffer because of projects that go wrong, run late or cost way more than was budgeted.
FurleyDigital have developed tools and techniques to improve IT service delivery capability -particularly around projects, which we find is a challenge for most organisations. Our “LaunchPad” Project Management Framework is simple, pragmatic, and concentrates on getting the initial phases right, because projects that are set-up to succeed usually do. This approach has been proven and refined over many years in leading organisations, and means we can jumpstart improvements in this area.
2. Unclear direction and priorities
The second problem can be obvious to outsiders but not to those involved: neither IT nor the rest of the business may really understand the role of IT in the organisation and the role it should play. The IT team may not recognise this problem because they are so busy dealing with those challenges of delivery mentioned earlier that they don’t have time to stop and consider whether or not they are making the most valuable use of their time. As a result they are not actively identifying and pursuing opportunities that the business sees to create value with IT.
The IT team need to understand why the exist and how they can add value. They need a purpose in being, a sense of direction and plan to get there. And the rest of the business needs to acknowledge IT’s value as an enabler, not just as an operational function. Of course IT needs to get the basics of service delivery sorted first. Then IT can actively drive more value for the business, rather than sitting back and reacting to whatever falls their way.
FurleyDigital have developed innovative solutions to address these challenges. Need to understand and agree the role of IT in your organisation? We will work with you to develop your IT Value Proposition. Need to develop an IT strategy and business plan? Our “FlitePlan” methodology will quickly get you and your team clear on where to go, what needs to be done and ensure that they are committed to doing it.
3. Inadequate engagement
The third problem is one that causes real frustration for IT as well as for the rest of the business. Many IT people believe that they do not have issues understanding how IT can drive business value, or with delivering it. They believe that they are doing a great job for the business. But they find that the rest of the business doesn’t see things the same way. They are puzzled that their business colleagues continue to “hate” IT despite everything they have done.
The fundamental problem here is lack of communication and visibility: IT don’t demonstrate the value they provide, so successes go unnoticed. Sure IT may throw a party at the end of a major project, or have regular departmental meetings to recognise achievements. But most of the time the business people (who ultimately are the people whose opinion really matters) are not involved, and they never get to understand and appreciate all the hard work of the IT department.
FurleyDigital have solutions for this too – ones that involve the active establishment and maintenance of business relationships, and regular communications activity. We have even developed an approach to operational budgeting that helps IT explain why things cost what they do, and makes the service choices very visible to business leaders. Our success developing IT Annual Reports and client engagement programmes is based on many years of work with leading organisations.
Where do we start?
One or more of these issues may well resonate with you and your organisation. But where do you start? Addressing which area will have the most impact on your IT function? Every organisation is different so we tailor our solutions to suit our clients and we work with both IT and business teams to bridge the gap. To help you FurleyDigital also offers a range of services to assess your existing IT function and identify priorities for improvement.
Contact us today for a free no-obligation discussion on how you can get the most out of your IT function.